Privacy Policy

Account Data and Order Records

No email address is required to create an account; a username and password are all you need. This service processes account identifiers, information needed to verify passwords, subscription status, and data usage to authenticate logins, deliver subscriptions, and calculate plan allowances. An email address is not requested as part of registration.

Order records include the selected plan, order amount, payment method, transaction status, and refund processing details. They are used to verify payments and handle after-sales support. When you submit a support ticket, this service processes its contents and any attachments you choose to provide. Share only information needed to investigate the issue; do not submit passwords, complete subscription links, or sensitive payment credentials.

No-Logs Policy and Operational Diagnostics

ZaiVPN follows a no-logs policy. It does not record which websites users access through international routes, retain browsing content, browsing history, or DNS query history, or create connection logs that can be used to trace individual browsing activity.

Temporary states required to establish and forward connections are used only while the service is running and are not retained as historical records after a connection ends. This service does not persist session records that link an account, source IP address, destination address, and connection time. Account data usage is totaled for billing and does not include destination website details.

Operational diagnostics focus on service component errors and resource status and do not collect the contents of communications. Website analytics are handled separately from activity on service routes and are not used to reconstruct what users access through their subscriptions.

Website Analytics and Browser Storage

Website analytics help us understand page visits, referral sources, device categories, and button usage, so we can improve content and diagnose page issues. They are not used to record browsing activity on subscription routes. Sensitive account or support ticket details should not be included in analytics events.

Cookies and local storage support login sessions, language preferences, and necessary interface settings. The user panel may store login credentials locally to maintain account access. Avoid keeping your login session on a shared device.

You can restrict cookies, clear site data, or remove your local login state by signing out through your browser settings. Clearing data may end your current session or reset preferences to their defaults; clearing local data does not also delete server-side order and account records.

Third-Party Payments and Information Sharing

This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party channels. ZaiVPN receives the transaction identifier, amount, and result needed to verify an order; users are not asked to provide payment account passwords in support tickets.

The scope and retention of payment information handled by third parties, as well as their dispute procedures, are governed by their own policies. This service provides only the information necessary for completing transactions, offering necessary technical support, or responding to valid legal requests. Personal data is not sold.

Data Retention and Deletion Requests

Account data is retained for as long as needed to provide subscriptions and manage accounts. Order and refund records are retained as required for transaction verification, dispute handling, and applicable laws. Support tickets and operational diagnostics are retained for as long as needed to resolve issues, then deleted or de-identified when their purpose is fulfilled. Identifiable information is not kept indefinitely.

To access or correct your data, or request account deletion, log in and submit a request through Support Tickets. This service will first verify that you own the account, then explain the scope of the request. Deletion may affect subscription access. Records involved in an ongoing transaction dispute or required by law will have their use restricted and will be handled once the retention basis no longer applies. Data in backups is cleared as backups are rotated.

Policy Updates and Related Terms

If data purposes or processing practices change, this page will be updated and the last-updated month revised. Important changes will be announced on the website or in the user panel. Where separate consent is required, publishing a revised policy does not replace that consent.

Subscription use and refund rules are set out in the Terms of Service and Refund Policy. If you have questions about this policy or data handling, contact us through a support ticket in your account.