Terms of Service

Service Scope

ZaiVPN provides access to international routes, subscription management and companion client access, covering 120+ countries / 220+ routes and supporting Windows / macOS / iOS / Android / Linux. The routes available to you are those shown in your account. Routes may change due to maintenance, resource adjustments or upstream network changes.

The service provides network connectivity, but does not provide memberships, content licenses or account eligibility for third-party websites. Access to any destination service remains subject to its regional, account and content rules. Plan prices, data allowances and billing methods are as shown on the plans page and at checkout.

Account and Subscription Rules

No email address is required to create an account; just choose a username and password. Keep your login details and subscription link secure. You may not publish, transfer, resell or share your account or subscription with others, or repackage the service as network access for others.

There is no limit on the number of devices online at the same time, provided they are used by the account holder. This does not permit account sharing. Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. The unlimited device allowance does not change the data rules of your selected plan.

Lawful Use

You must comply with the laws and regulations applicable where you are located and while using the service, and ensure that you are legally entitled to use it. You must not use the service for unlawful purposes. Prohibited conduct includes network attacks, fraud, distributing malicious software, unauthorized system access, and infringing another person's privacy, intellectual property or other legal rights.

Do not use the routes to abuse automated access, maliciously consume resources or disrupt other users' connections. You are responsible for content you transmit, publish or obtain, and for related conduct. ZaiVPN may take necessary and proportionate measures in response to violations supported by reasonable grounds.

Availability and Liability

Connection performance depends on factors such as your local network, device settings, carrier routing, destination websites and maintenance schedules. Route coverage does not guarantee continued access to any particular website, a specific speed or uninterrupted service. ZaiVPN does not control changes to third-party platform rules, account reviews or content.

If you encounter a problem, you can submit a support ticket with details about the platform, route and error. Do not include your password or complete subscription link. ZaiVPN will investigate service issues based on the information available. Liability will be assessed in light of the cause of the issue and applicable law. These terms do not exclude liability that cannot lawfully be limited or any statutory rights you may have.

You may request a full refund for any reason within 30 days of your first payment. See the refund policy for instructions.

Account Restrictions and Termination

If you resell or share access, use the service unlawfully, harm network operations or otherwise materially breach these terms, ZaiVPN may suspend the relevant connection, restrict account features or terminate the service, as appropriate. Measures needed to prevent further harm may be taken first. Where permitted by applicable law and when notice is practicable, ZaiVPN will explain the reason.

If you believe a restriction was applied in error, you may submit an explanation and relevant records through a support ticket and request a review. Suspension or termination does not automatically waive any rights you have under applicable law. Unfulfilled orders and other outstanding matters will be handled under the relevant policies and applicable law.

Changes to These Terms and Contact

ZaiVPN may revise these terms due to service updates, changes to usage rules or legal requirements. The revised text and month of the latest update will be posted on this page. Material changes affecting users' key rights or obligations will be explained through an on-site announcement or an account notification, including when they take effect. Changes will not silently impose new obligations retroactively on completed transactions.

Please review relevant notices before continuing to use the service. If you do not agree to a change, you may stop using the service and contact us through a support ticket about outstanding matters. See the Privacy Policy for information about how personal data is handled. If these terms conflict with mandatory provisions of applicable law, those provisions prevail; the remaining terms continue to apply.